Claims Assistance

We're sorry if you've suffered an accident or have a claim on your insurance policy.

That's why you have insurance, to protect you when something bad happens.

We'll guide you on every step along the way...


Storms and Hurricane Prep  |  Carrier Claim Office and ContactsEmergency Restoration

Should you file this claim?

You should always contact our office in the event of a claim.  Additionally if there's a slight chance that your property or someone may have suffered injury as a result of a storm or accident, then you must take all actions to assist the individual, and/or to reduce the extent of the loss. 

There are, however, situations where it makes sense to not file a claim. Keeping your insurance record clean will probably keep your rates down.

If this is a consideration, read this special report before you make that decision.

How to file a claim or check your claim status

As your independent agent, we'll do our best to make your claim experience a smooth one.

  • To report a claim during regular business hours (8am - 5pm weekdays)...
    Please contact our nearest office for assistance.

  • To report a claim outside of regular business hours...
    Please contact the insurance company directly to put them on notice of the claim. We will be notified of your claim by the insurance company.

  • After your claim is processed...
    We will follow-up with you to ask about your experience and make sure you were treated well.

  • If you have questions or need to check the status of the claim you have already filed...
    Please contact our nearest office for assistance.

If at any point you feel that you're not being treated fairly, need some help along the way or want to share your positive experience with us, please let us know! We're always here for you.

Need Emergency Restoration Service?

In the event of a claim, you may need the services of a restoration company who can come to your location 24 x 7 to secure damaged property quickly and effectively.  If you need emergency restoration, please click here for some trustworthy restoration companies we recommend in the area.