Posted on 12/19/2016 8:00 AM By Rich Savino
Last evening I was sitting in my kitchen and the phone rang. Absorbed in a project, I let the phone call go to voicemail. After completing what I was working on, I pressed the button on the phone and listened to the message.
It was a lady’s voice, very professional, sounded “real”. She was informing me that her name was Joyce; she is a Customer Service Representative from Orange and Rockland Utilities and she was calling because records show that I am behind on my account, and for my convenience she would be happy to take the payment information over the phone. Since she missed me she would try again later.
I looked at the I.D. on the phone and indeed it said “O & R”.
But then I remembered, my account is fine. As a matter of fact, Orange & Rockland owes "me" a credit because I overpaid last quarter.
Confused, I called them.
The representative from the utility company stated that no call was placed by them to my residence. Furthermore, Orange & Rockland DOES ...