Posted on 3/20/2017 8:00 AM By Keith Savino
Sometimes it seems like the insurance industry receives an inordinate amount of negative press. Tales of excruciatingly lengthy procedures and consumer unhappiness are often found in the headlines, while the stories of client satisfaction, industry compassion and professionals working in favor of their customers’ best interest are often buried or non-existent.
So, when the annual J. D. Power U.S. Property Claims Satisfaction Study, was released on March 1st, I felt a great sense of pride for my chosen field and the entire industry. After a 10 year rise in catastrophic events in the United States, over-all customer satisfaction rate in homeowner claims has hit an all-time high.
Greg Hoeg, Vice President of U.S. insurance operations at J.D. Power was delighted to report that, “Following the significant declines in customer satisfaction found in the 2016 study, property and casualty insurers have redoubled their efforts to improve the settlement process and fine-tune their customer intera ...
Posted on 4/24/2015 1:21 PM By Keith Savino
It may seem strange, while cleaning out your gutters from winter debris and seeding your lawn for spring, to think about the possible damage you may have from storms and floods in the coming months. But now is the idyllic time to check your homeowners, flood and umbrella policies to make sure that your coverage is complete. The biggest (and most frequent) mistake most policyholders make, is to check their insurance policies AFTER a disaster occurs, which is a time filled with stress and confusion.
Below are some tips that may help you to manage the process of filing an insurance claim, BEFORE you need do so, and WHEN you need to do so….
Leave the Damage For the Claims Adjuster to Witness - It is vitally important that the accident area not be cleaned up and fixed. You should secure the area from any further damage and further deterioration, but only make necessary fixes. A claims adjuster needs to witness the damage in order to correctly and accurately list all the destruction ...